Return & Refund Policy
Returns are accepted on eligible purchases made from Gamers Ekiti within 7 days of delivery. This applies to both defective and non-defective products, provided the item is unused, in its original condition, and includes original packaging.
To request a return or refund, please contact our support team via WhatsApp with your order number and, where applicable, supporting evidence (e.g., screenshot, photo, or video). Once approved, Gamers Ekiti will process refunds to the original payment method within 5 business days.
Exclusions & Conditions: We do not accept returns for products that have been used, damaged after delivery, altered, or redeemed (for digital items where applicable). Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect. We do not offer exchanges; approved returns may be refunded and a new order placed if needed.